North Station

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Some issues were raised about the accessibility of the main train station in Colchester, North Station. We worked with them to try and resolve the issues in regards to the stairlift on the North Side, and the telephones on the platforms to call for help not being connected or at wheelchair height.

The telephone issue was corrected straight away, and in December 2011 they made lots of improvements to the South side of the station. In January 2011 members of Fair Access to Colchester had a tour to find out just how accessible it is.

  • Full access for disabled people is now on the South Side of the station.
  • 13 Blue Badge Spaces are situated here, along with a drop off point, a taxi rank and a bike stand.
  • The bus stop on the road is nearer to the station, than the one on the North side although both sides have a problem of it being on a hill.
  • A bright, contrasting ticket office with good signage.
  • A working hearing loop.
  • Manned by someone opening the gate for those with wheelchairs/luggage and someone on the ticket office.
  • A constantly manned Customer Service Centre.
  • Newly fitted disabled toilets, which are very spacious. These are accessed by a Radar Key, with staff carrying them if needed.
  • Access straight onto platforms 4 and 5, with lift access to the other platform.
  • Wheelchair accessible help points to call for assistance.

Access from the North Station is not very good, and we strongly suggest parking/arriving at the South side to make your life easier.